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At Tartan & Zebra we offer our clients a collection of fabulous fashions, clothing and accessories.
Deliveries
All fashion products available from our website can be beautifully wrapped in tissue and ribbon at no extra charge. Alternativetely a luxury box can be added to your purchase by selecting the appropriate box when available at an extra charge.
They will be safely wrapped and delivered to you in a secure cardboard box by courier (heavy items) or recorded Royal Mail service (lighter items).
Expensive items are delivered using an insured service included.
Delivery times and prices are as follows:
Deliveries to the UK:
Standard (3-5 days), from £1.80 to a maximum charge of £6.70
Preferential (2-3 days) from £4.00 to a maximum charge of £10
Guaranteed Delivery (1-2 days) from £6.00 to a maximum charge of £14
Deliveries to European Union Countries:
Standard (3-7 days), from £3.35 to a maximum charge of £9
Preferential (2-5 days) from £7.60 to a maximum charge of £15.70
Deliveries to the rest of the World:
Standard (5-9 days), from £5.95 to a maximum charge of £12
Preferential (3-7 days) from £10.75 to a maximum charge of £22
Some countries might apply a custom charge to our products when delivered. This is beyond our control and Tartan & Zebra can not accept any responsability for that.
Returns and Refunds
We will accept returns and exchanges within 14 days from the date of delivery for goods that have not been worn, used and are in a saleable condition, accompanied by the original sales invoice. A full refund will be made in the same form as payment. Goods returned by the customer which are incomplete, damaged or soiled will not be refunded.
Gift vouchers are not refundable under any circumstance. The value of any returned products paid with vouchers will be refunded only into the same voucher.
For additional information on returns and refunds please check our terms and conditions section, contact us on +44(20) 8292 8348 or send an email to enquiries@tartanandzebra.com
Ordering Sold Out Products
Some of the items available in our website might be sold out for a period of time. If so, you will be prevented from adding them to your shopping cart.
Unfortunately some items will not be back in stock as they are unique pieces. Others might be eventually unavailable and we will offer you the option of ordering and reserving them.
When you order or reserve an item you will need to complete a form with your details for us to process them. We will let you know the lead time for the item to be back in stock.
In general we do not require payment when ordering and reserving products even if you change your mind when the product becomes available. However some made to order items might require a deposit of 25% in advance. We will always notify you when that is the case.
Stationery and Gifts
Interiors and Furniture
Terms and conditions, privacy
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