At Tartan & Zebra we are committed to deliver the highest standards and fine quality in all our collections of stationery, greeting cards, gifts and bespoke stationery. 

Design

All our stationery collections available on our website can be customized with your personal details and your choice of ink colours, paper and envelopes available from our printing and finishes guidelines. Once your order is made we will provide you with an online proof which will be emailed to you together with some recommendations and suggestions our design team might think convenient to achieve the best possible result. When you agree to the final design our printing workshop will go ahead with the printing.

We always establish a close working relationship with our clients to ensure the final product meets our clients expectations but also our design and quality standards (*). The design stage and the  elaboration and modifications of online and printing proofs before the final product is manufactured are included on the price charged once the order is made. Additional client’s requests and specifications for a particular product might require an additional charge which would be estimated by our Creative Design Studio.

(*) Our Creative Design Studio has the right to object to certain requests that could be considered not visually adequate or achievable during the printing process. Improved and suitable alternatives will be provided.  

Deliveries

All products available from our website can be beautifully wrapped in tissue and ribbon at no extra charge. Alternativetely a luxury box can be added to your purchase by selecting the appropriate box at an extra charge. Please note that luxury boxes are not available for certain product categories such as decorative globes or large items and greeting cards are delivered in a protective sleeve, but not wrapped in tissue. 

They will be safely wrapped and delivered to you in a secure cardboard box by courier (heavy items) or recorded Royal Mail service (lighter items).

Special orders such as personalised and bespoke stationery need on average 10-15 working days to be manufactured after the proof has been accepted. Standard delivery times are to be added to this time (see below).

For all other products immediately available delivery times and prices are  as follows:

Deliveries to the UK:

Standard (3-5 days), from £1.80 to a maximum charge of £6.70

Preferential (2-3 days) from £4.00 to a maximum charge of £10

Guaranteed Delivery (1-2 days) from £6.00 to a maximum charge of £14

Deliveries to European Union Countries:

Standard (3-7 days), from £3.35 to a maximum charge of £9

Preferential (2-5 days) from £7.60 to a maximum charge of £15.70

Deliveries to the rest of the World:

Standard (5-9 days), from £5.95 to a maximum charge of £12

Preferential (3-7 days) from £10.75 to a maximum charge of £22.00 

Some countries might apply a custom charge to our products when delivered. This is beyond our control and Tartan & Zebra can not accept any responsability for that. 

Returns and Refunds

We will accept returns and exchanges within 14 days from the date of delivery for goods that have not been used and are in a saleable condition, accompanied by the original sales invoice. A full refund will be made in the same form as payment. Goods returned by the customer which are incomplete, damaged or soiled will not be refunded. This does not apply to bespoke stationery products. If the client is not satisfied by the quality of any bespoke stationery item we will only refund a 25% of the total value after the item is returned to us within 14 days.

Gift vouchers are not refundable under any circumstance. The value of any returned products paid with vouchers will be refunded only into the same voucher. 

For additional information on returns and refunds please check our terms and conditions section, contact us on +44(20) 8292 8348 or send an email to enquiries@tartanandzebra.com 

Ordering Sold Out Products

Some of the items available in our website might be sold out for a period of time. If so, you will be prevented from adding them to your shopping cart.

Unfortunately some items will not be back in stock as they are unique pieces. Others might be eventually unavailable and we will offer you the option of ordering and reserving them.

When you order or reserve an item you will need to complete a form with your details for us to process them. We will let you know the lead time for the item to be back in stock.

In general we do not require payment when ordering and reserving products even if you change your mind when the product becomes available. However some made to order items might require a deposit of 25% in advance. We will always notify you when that is the case. 

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