TERMS AND CONDITIONS
Terms and conditions of sale (“Conditions”) of Tartan & Zebra (registered in England and Wales under company number 2266060) (referred to in these terms as "we" or "us"). The terms here specified will apply to all purchases made when you order via our website (www.tartanandzebra.com) (our “Website”) or by fax or email. Please make sure you read this document carefully before ordering the Goods.
By accepting the Terms and Conditions when confirming your order, you confirm your unconditional acceptance of these Conditions.
We may change these Conditions from time to time and your continued use of our Website meaning you agree with the modified Terms and Conditions.
These Terms and Conditions can be saved electronically or printed by all users of our Website. Whilst they remain posted on our Website, these Conditions will apply to all transactions carried out via our Website and by fax or email.
ORDERS AND PURCHASING
Orders via our Website
Orders can be placed through our Website. You will be responsible for paying any costs of connection to our Website. Whilst we try to maintain our Website updated at all times some products featured on our Website may be temporarily out of stock or sold out but you will never be charged for any item which is not in stock.
Even though all images and descriptions of the goods provided in our Website are meant to be accurate at all times we advise you to contact our Customer Service Department for further information about the goods before purchasing.
Whilst we try to ensure that our Website is reliable and available at all times, we make no warranty that this Site will meet your requirements as the Internet is not an inherently stable medium, and errors, omissions, interruptions of service and delays may occur at any time. We disclaim any and all warranties of any kind for the accuracy, suitability, reliability, completeness, performance, fitness, freedom from virus or bugs or timeliness of the content or services contained on our Website or material uploaded or transmitted through this Site.
We will not be liable for any damages (including without limitation loss of profit or loss of use) arising out of your use or delay or inability to use our Website, its content or any link to another website arising in contract, tort (including negligence) or otherwise, except in the case of death or personal injury caused by our negligence. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this Site and any information provided to or taken from this Site by you.
When placing an order for the first time, you will be required to register your details with us and complete certain required fields on an order form, real name, telephone number, email address and valid and correct payment details. All the necessary steps for placing an order are detailed on our Website.
In the event prolonged inactivity causes your connection to our Website to fail, your selection of goods may be lost. In such case, you will be required to re-enter your selection.
Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors. We will acknowledge receipt of your order without delay by sending a confirmation email. Please note however that such confirmation email does not constitute acceptance of your order.
The sale will only be binding on us once we have notified you that the order is accepted. You will only be charged for Goods which have been dispatched to you (together with delivery charges).
Orders placed online, by phone or email
Orders can be placed calling on no. +44(0)20 3290 7228 or emailed to email@example.com
Purchases made on this Site are for the personal use of the Customer only and are not to be used for re-sale, commercial purposes or any other commercial benefit.
Information on the range of Goods sold via our Website is available, with product references, in our Website. All orders are subject to availability.
The price of the Goods you order and shipping costs will be shown on the Website or on a fax or email sent to you before you confirm your order and will be confirmed on the written confirmation that you will receive when the Goods are delivered. All prices shown are in pounds sterling (£) and are retail and final prices. No VAT is charged as Tartan & Zebra is not a VAT registered company.
If an error occurs in the price of Goods you have ordered, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund you for any sum that has been paid by you or debited from your credit card for the Goods. If we are unable to contact you we will cancel the order.
In addition to the price of the Goods, you will be required to pay a delivery charge. You will be informed of any delivery charge payable when you place your order. The amount of the delivery charge will vary depending on the value of your order and the delivery address.
You must pay for the Goods prior to their dispatch to you by credit or debit card. You confirm that the credit or debit card that being used is yours. All credit and debit card holders are subject to validation checks and authorisation by the card issuer. Payment must be in pounds sterling (£). We accept all major credit cards.
Your credit or debit card will be debited at the time the order is prepared and after we have verified your card details and received credit authorization. You must confirm to us the name which appears on the credit card to be debited, give the 16-digit card number and the expiry date as shown on the front of the card, as well as the security code on the reverse of the credit card. We undertake to keep this information strictly confidential.
We are very concerned of Internet fraud and payments through our Website will be managed on-line with the banking organisations concerned through the facilities offered by Barclaycard Acceptance Payments, Paypal Secure Payments and Visa and Mastercard authentication processes, secure online payment gateway that encrypts your card details in a secure host environment. We do not hold your credit card details on our Website or our databases.
In the event that the sum due from you can not be debited for whatever reason (including, without limitation, stopped payment, refusal by the issuer of the card), the sale will be cancelled immediately.
The Goods you order will be delivered during normal business hours once payment has been confirmed to the address which you give to us when you place your order.
Delivery will be made using recorded services by Royal Mail or courier services for heavy items. International deliveries will be made using Airsure by Royal Mail or courier. We can not arrange deliveries to PO Box addresses.
If there is no one at the address given aged over 18 who is competent to accept delivery of the Goods, you will be asked to contact Royal Mail or our courier service in order to arrange an alternative delivery date or a place to collect the Goods.
No delivery will take place unless payment for the Goods has been received. Every effort will be made to deliver the Goods as soon as possible after your order has been accepted but please allow one to two business days for process of your order in addition to the delivery service. Orders are processed and delivered Monday to Friday, excluding public and bank holidays. Any delivery date or time specified by us is a best estimate only and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. We will aim to deliver the Goods within 30 days.
Ownership of the Goods and the risk for damage to the Goods pass to you upon delivery.
If, at the time of delivery, the packaging is damaged, you are required to open the package in the presence of the carrier in order to verify the condition of the Goods. In the event of damage to the Goods, you should note the details on the delivery note and contact our Customer Service Department.
Given the unpredictability of technology and the online environment, Tartan & Zebra does not warrant (either expressly or impliedly) that the function, operation or accessibility of the Website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. Tartan & Zebra does not represent or warrant that the information contained in this site is accurate, complete or up-to-date, that this site is free of defects or that any defects will be remedied. You agree, by using this site, that your use of this site is at your sole risk, that you assume full responsibility for all loss of use, loss of data and costs associated with all necessary servicing or repairs of any equipment and/or software that you use in connection with this site, and that Tartan & Zebra shall not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of this site. Where applicable law does not allow the exclusion of implied warranties, some or all of the foregoing disclaimers of warranty may not apply to you.
LIMITATION OF LIABILITY AND INDEMNITY
Tartan & Zebra will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the Contract for any damages which are not reasonably foreseeable by both Parties when the Contract is formed arising in connection with the supply of Goods and related services or their use by you; any damages which are not caused by any breach by us; business or trade losses.
Our entire liability in connection with the Contract will not exceed the purchase price of the Goods in question. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, some or all of the above limitations may not apply to you.
Tartan & Zebra shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these legal conditions if the same is wholly or partly caused by circumstances beyond our reasonable control including (without limitation): an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure of our supplier(s); failure by you to give us a correct delivery address or notify us of any change of address.
We will inform you of any such unforeseen event or of force majeure within seven days of its occurrence. Should this interruption continue beyond a period of two weeks, you will be entitled to cancel the order, and a refund will be made in accordance with our CANCELLATION, RETURNS AND EXCHANGES policy stated below.
Nothing in this Contract means that our liability to you for death or personal injury resulting from our negligence or that of our employees, agents or sub-contractors is limited.
At our request, you agree fully to defend, indemnify and hold harmless Tartan & Zebra immediately on demand, its officers, directors, employees, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of these Terms and Conditions by you or any other liabilities arising from or related to your use of this Site, or the use by any other persons accessing this Site using your Internet account. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you hereunder.
We shall repair or replace, free of charge any Goods damaged or lost in transit where delivery has been made by our carrier, provided that you give us written notification of such damage or loss within 24 hours of the delivery date in the case of damage and within 24 hours of the anticipated delivery date notified to you at the time you place your order in the case of loss, in order that we may comply with our carrier's conditions of carriage; you produce to us any receipt or other documents relating to the Goods in question together with (in the case of a claim for damage) the original packaging for the Goods.
Some links to other websites may be displayed in this Site. Tartan & Zebra is not responsible for the availability of, or any content or material contained in, or obtained through, any such sites. Tartan & Zebra does not, by linking to another site, or by making reference to any third-party information, products or services, endorse those sites or materials. Any questions or comments relating to any other site should be addressed to the operator of those sites directly. No linking to this Website is permitted without Tartan & Zebra prior written consent.
The products displayed on this Site are representative of Tartan & Zebra . Not all products shown on this Site are available online at all times due to the high demand we may experience. We will aim to keep our website updated at all times informing our customers when products temporarily out of stock are available again or remove discontinued lines from our Site. Even though we have made every effort possible to display quality pictures of our products in some cases, the colours and textures of our products may be affected by the display and colour capabilities of your particular computer screen. Tartan & Zebra does not take any responsability for the limitations of technology and cannot guarantee that your screen display of any colour, texture, or detail of actual merchandise will be accurate. However we understand that once you have ordered and received the Goods you may not be entirely satisfied with the style, design and color and wish to exchange or refund the products. Please refer to our CANCELLATIONS, RETURNS AND EXCHANGES policy displayed below.
We endeavour to present the most recent, most accurate, and most reliable information on our Website at all times. Material in this Site may contain inaccuracies or typographical errors. These are wholly unintentional and we apologise for any inconvenience that this might cause. Tartan & Zebra is not liable or responsible for any inaccuracies or errors, or for any loss or damage caused by or arising from any user's reliance on information obtained from or through this Site. It is your responsibility to evaluate the information and other content available through this Site. This Site and the information and materials contained in this Site are subject to change at any time, and from time to time, without prior or subsequent notice. Tartan & Zebra disclaims all warranties, expressed or implied.
CANCELLATIONS, RETURNS AND EXCHANGES
We will accept returns and exchanges within 14 days from the date of delivery for Goods that have not been worn, used and are in a saleable condition, accompanied by the original sales invoice. A full refund will be made in the same form as payment. Goods returned by the Customer which are incomplete, damaged or soiled will not be refunded. This does not apply to made to order personal stationery products. Gift vouchers are not refundable under any circumstance. The value of any returned products paid with vouchers will be refunded only into the same voucher.
For bespoke items only a 25% of the total value will be refunded. For furniture items, returns must be notified within 48 hours and only 50% of the total value will be refunded.
To exercise your right of cancellation before the Goods have been delivered to you, a written notice to us must be emailed to firstname.lastname@example.org giving details of the Goods and delivery details.
If the Goods have been already delivered to you, you will be responsible for returning the Goods to us as soon as possible and at your own cost in their original packaging together with the original sales invoice. For your protection, we recommend that you use a recorded delivery service as it is your responsibility to obtain proof that the goods have been returned to us.
We will refund you after we have received the returned Goods and at the latest within 30 days for any sum that has been paid by you or debited from your credit card for the Goods. Alternatively you can exchange the Goods you have ordered for others that are more suitable. In that case the initial sale will be cancelled and a new sales invoice issued. Any price difference will be credited or debited to your credit or debit card. Any delivery charges from the original sale will not be refunded.
When Goods have been sent to a different address rather than the billing address as a gift the right of cancellation and refund can only be exercised by you and can not in any circumstances be exercised by the addressee of the gift.
For further information relating to these Conditions, or the Goods themselves, you should contact our Customer Service Department on: +44(20) 32907228 or send an email to email@example.com
COPYRIGHT, TRADEMARKS AND OTHER INTELLECTUAL PROPERTY RIGHTS
The name and mark Tartan & Zebra, whether they are figurative or not, and all other marks, illustrations, images, and logos which appear on our products, accessories or packaging, whether registered or not, are and remain the exclusive property of Tartan & Zebra, (registered in England and Wales under company number 2266060)
This Site as a whole, and all material on this Site, is protected by copyright and other intellectual property rights.
All materials on this Web Site (the "Site"), and the Site itself, are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by Tartan & Zebra. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, trade dress and other materials contained in this Site, as well as the software used in the design and development of this Site. All rights are reserved, worldwide.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that You may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. Any reproduction, whether complete or partial, modification or use of these marks, illustrations, images and logo, for whatever reason and in whatever medium, without our written, express and prior agreement, is strictly prohibited, as is any combination or use in conjunction with any other mark, symbol, logo and more generally any distinctive sign intended to form a composite logo.