Frequent questions
Shipping Deadlines
All the products available on our website are sent by GLS or Correos Express within 48 to 72 hours.
Personalized orders such as paintings and framed prints need a minimum of 4 to 8 working days to be produced. To this must be added the estimated duration of Standard Shipping.
Exchanges and Returns
We accept returns and exchanges on online purchases for a period of 15 days from the date the item was received.
For purchases made in our Barcelona store we accept changes and returns in the form of a voucher.
For more information:
https://www.tartanandzebra.com/policies/refund-policy
Do you gift wrap?
Yes, both in purchases made in our physical store and online. In online purchases you can indicate that you would like your purchase gift-wrapped in the comments section.
Do you have a physical store?
Our store is located in the Sarrià Galvany area of Barcelona.
Carrer del Rector Ubach 55 - 08021 (between Calvet and Amigó)
Schedule:
Tuesday to Saturday: from 10:30 a.m. to 2:30 p.m. and from 5:00 p.m. to 8:00 p.m.
Sunday and Monday: closed
Do you have Gift Cards?
Yes, they can be purchased in our physical store and also online. They can be used for both in-store and online purchases, regardless of where they were initially purchased.
Can online orders be picked up in store?
Yes, on the payment page you will have the option to select store pickup. When your order is prepared and ready you will receive a message.